While it has not been heavily promoted, it was a top free application in the iTunes store a week after its initial release. A mobile ad burst could have easily helped the application surpass the one million threshold by this time. Although the company is a newcomer to the space, Chipotle sees a bright future for mobile commerce. Arnold said. Topics covered: retail tech, e-commerce, in-store operations, marketing, and more.
Some information, such as publication dates, may not have migrated over. Check out our topic page for the latest mobile commerce news. Chipotle ordering app approaches K downloads in App Store. This mismatch has led to restaurants decreasing hours and closing dining rooms. Do you have a story to share about a retail or restaurant chain? Email this reporter at mmeisenzahl businessinsider.
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I have used the chipotle app since it first came out, every update offers more functionality but there are still so many basic functions missing. For example, I ordered delivery from the app for my office last week. Today I went to look for the receipt to expense the lunch, there is no receipt function in the app and when you try to find info on an order it only forces you to reorder smart chipotle, but I want the receipt.
So I check my email, nope not there either and not in my spam. Next I check for a help or support functionality, again nothing available. After 30 minutes of this, I went to my credit card statement which is not an itemized receipt.
In addition, the new point and reward functionality is fun when you get something free. Luckily the free meal works or it would be completely useless. Then the bonuses section of the app has never been filled with anything, if you are going to create and showcase a section on an app then you should use it.
In an attempt to get the reward badges I have been going to Chipotle on different days then I normally would and keeping track of my points the best I can. Points show up hours after purchase maybe. It passes you to a human who can only say the points have been added, it will be hours. Problem should be solved, an employee has verified that you earned the points and has correctly added the points into the system.
In hours when no points are received you must go through the system again. They are corrected again. This time it will take up to seven days. Still missing approximately points, but they stated that I was given an extra for their mistake and earned from a reward badge achievement. This should make things even.
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